One of the most frequent comments I get from agents is about the growing competition in the marketplace. Some of those agents seem lost on what they need to do to keep their clients from walking out the door and heading across the street to another agency or dialing up an (800) number or clicking on a Web site to buy a policy. The good news is there's plenty an agency can do to keep that from happening. Click here, and you'll hear the specifics on how to address the issue.
-- Jamie Deapo
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